Terms of Service

Last updated: October 10, 2026

These terms govern business use of Tevley. By registering for or using the service, you represent that you are authorized to act for your organization and agree to these terms. An executed enterprise agreement takes precedence where it expressly conflicts with these terms. Privacy practices are described separately in our Privacy Policy.

1. Service scope and authorized use

Tevley organizes purchaser-specific supplier evidence, retains original documents, supports review workflows, and produces AI-assisted screening findings. Subject to these terms and your subscription, we grant your organization a limited, non-exclusive right to use the service for its internal business purposes.

You are responsible for account security, authorized team access, supplier permissions, and all activity under your organization's accounts. You must not bypass access controls, access another purchaser's data, upload malicious or unlawfully obtained material, interfere with the service, or use it in violation of applicable laws.

2. Customer data and intellectual property

Your organization retains its rights in the evidence and other customer content it submits. You grant us the rights needed to host, process, analyze, transmit to service providers, and retain that content to provide the service, comply with lawful instructions and obligations, and maintain the agreed audit record.

We retain rights in the service, software, branding, and underlying technology. AI findings can be inaccurate, incomplete, or non-unique and do not establish ownership of third-party material or replace original evidence.

3. Test sandbox, subscriptions and payments

The free Test sandbox is distinct from paid Live workspace access. Eligible companies can start a seven-day Live trial through Stripe Checkout with a payment method required. New monthly subscriptions are Starter US$149, Growth US$299, and Business US$499; the selected subscription renews at its accepted checkout price unless canceled before the trial ends. Existing US$500 Business subscriptions are not automatically repriced. Trials are available once per company, not once per plan or billing mode. Plan capacities and company-wide AI day/month caps apply; AI caps use UTC calendar periods and are separate from PDF allowances per verified Stripe billing period. Shared safety ceilings may also pause new work. No automatic overage charges. The applicable checkout terms govern eligibility, renewal and cancellation.

Prices, billing currency, recurring charges, cancellation and any expressly offered refunds are governed by the accepted checkout or executed order terms, subject to mandatory law. Customers remain responsible for applicable taxes and authorized payment details. We do not guarantee uninterrupted availability or an SLA unless separately agreed in writing.

4. No legal, customs or logistics advice

The service is a decision-support tool, not a law firm, licensed customs broker, freight forwarder, regulator, or compliance certification body. Its output is not legal advice, a customs ruling, clearance authorization, or a guarantee of admissibility, shipment release, sourcing legality, or regulatory compliance.

UFLPA and Canada's Fighting Against Forced Labour and Child Labour in Supply Chains Act (commonly associated with S-211) have distinct requirements. A screened document, review status, score, or badge does not certify satisfaction of either regime, establish a complete chain of custody, rebut a statutory presumption, or fulfill a reporting obligation.

You must independently validate evidence and current law, consult qualified legal and customs professionals, and make your own sourcing, filing, clearance, routing, and international logistics decisions. Regulators and customs authorities make their own determinations; we do not control their decisions.

5. Warranties and limitation of liability

To the fullest extent permitted by applicable law, the service and AI outputs are provided as available without warranties of accuracy, completeness, fitness for a particular purpose, merchantability, non-infringement, or a particular regulatory or commercial outcome.

To the fullest extent permitted by applicable law, Tevley is not liable for indirect, consequential, special, incidental, exemplary, or punitive losses, loss of profit or business opportunity, or costs resulting from reliance on screening outputs, including shipment detention or seizure, customs rejection, demurrage, storage, routing delays, fines, penalties, and international logistics decisions.

Subject to mandatory law and any superseding executed agreement, our aggregate liability arising from the service will not exceed the fees paid by your organization for the service in the twelve months preceding the event giving rise to the claim. If no fees were paid, the proposed cap is zero to the extent legally permitted.

These exclusions and caps do not exclude liability or statutory rights that cannot lawfully be excluded or limited, including fraud, willful misconduct, or other non-excludable obligations where applicable. Your jurisdiction and any negotiated agreement may require different terms.

6. Suspension, termination and records

We may restrict access where reasonably necessary for security, unlawful use, non-payment under applicable billing terms, or a material breach, subject to mandatory law and any agreed notice or cure rights. You may request account closure through info@tevley.com.

Suspension, cancellation, retirement, or termination does not automatically erase evidence or audit history. Export, deletion, and retained-record treatment follow applicable law, your organization's instructions, the Privacy Policy, and any executed agreement. Historical findings are not silently rewritten.

7. General terms and contact

Third-party services remain subject to their applicable terms. We may update these terms and communicate material changes as required by law or contract. Changes do not override non-excludable rights or an executed agreement without the required process.

Any governing-law, venue, service-level, data-processing, or dispute-resolution provisions in your executed enterprise agreement apply according to that agreement. These public terms do not invent a jurisdiction or replace mandatory law. Please contact info@tevley.com with questions or to discuss enterprise terms.